How do you know what’s going on?
Some recent research into bias in reporting about project status has implications for change governance. Two recent examples of poor reporting have surfaced recently: the fiasco on the launch of the IT to support the US Government Health Care programme (Obamacare) and the under-performance of the Universal Credit IT system in the UK. In both cases the senior civil servants and politicians claimed there were no problems only to find major problems when the systems went live (in the US case) or were scrutinised (in the UK). Why do the sponsors not find out (or not tell us) about problems in change projects until Its too late? What can a sponsor do about it?