Tag Archives: risk management

The failure dilemma for change management

The Dilemma

SuccessFailureWhat about the mythical 70% failure rate for change in organisations? This has been searched for quite dilligently in the literature by Mark Hughes; who concluded that although well reported by very respected reporters, there was very little substantial measurement data to support the reports. Hence it becomes an urban myth. The dilemma is: what is the cause of the myth? Is it a myth about performance in doing change (the reality is that the success rate is much higher); or is the cause in the way success (and hence failure) is defined?

Click here to see some answers?

Where projects end and change begins

Change adds value to projects

Why do change? In a recent Prosci article the author provides useful questions to elicit the value of doing people change on top of a delivery project. I also find that many people in the project world just don’t get the ‘change’ bit. A large multinational company I have talked to wants to do programme management; but still call it ‘coordinating a number of projects’. They don’t see that the difference between a project and a programme is people change.
Click here to learn about the difference

Systemic Blunders

Structural failures leading to change failures

Government BlundersIn the previous blog I described the book, The Blunders of our Governments by Prof. Anthony King and Sir Ivor Crewe which describes a series of major blunders by our governments. The third part of their book covers the systemic failures (as opposed to the human failures) which have contributed to significant waste and failure to change. In this blog I will discuss these systemic failures.

In particular I will re-cast the failures into the frame of organisational change. Click here to see what the failures are

Making Decicions Work

Before, During, After

Scott McNealyI have put up a number of posts about making decisions and especially the key role of decision making in Change Management; such as ‘Good enough decisions‘ and ‘making decisions at the right time‘. I have come across a quote, attributed to Scott McNealy a founder and CEO of Sun Microsystems, which has put decision making into a bigger context and has implications for the process of doing change. The quote is “I put most of my effort into making my decisions work”. The insight I get from Scott is the need to balance the effort in decision making across the whole process leading up to the decision, making the decision, and implementing the decision.

A decision process

It is not difficult to build a three step process for decision making. What is surprising is that most of the effort (as suggested by Scott McNealy) is in the third step. Here are my suggested steps:

  1. Prepare for the decision
  2. Make the decision
  3. Implement the decision

Decision StepsBased on my earlier blogs and reading (such as the Chip Heath book on Decision Making) I have put together a simple description of the steps following the diagram on the right.

1. Prepare

The work in preparing covers:

  • Working out the information required to make the decision and getting hold of that information.
  • Choosing the appropriate time to make the decision (not too early and not too late) see blog on big science.
  • Exploring the risks around the decision: especially assumptions about the future and information that cannot be obtained in time to make the decision (which leads to assumptions).
  • Working out who needs to provide input to the decision and who will make the decision.
  • Preparing options for the decision.
  • What needs to be done to implement the decision and who needs to be involved, given the options and risks. (Most decision making is choosing between options).

 2. Making the decision

Making a decision should be a social activity. The people who need to be involved should be able to debate the options, risks, and possible outcomes. Hopefully those represented will reflect the people affected by the decision. The person who is accountable will then make the decision.

3. Implement the decision

This is the piece of insight for me. Having made the decision in the best possible way given the risks and options the person responsible now puts their shoulder behind the effort to make this decision work. This implies not taking a fatalistic view of the future (it will be what it will be) but of being proactive and making the future fit the plans so that the decision works.

This is the part where all the effort happens. The preparation for the decision will have identified activities needed to make the decision work; including risk mitigation activities.

Decisions in Change

There are lots of decisions to be made during an organisational change: what to change, when to change, who to change, etc. If we follow a significant decision: to actually start the change in a part of the business — typically moving from planning the change to implementing the change — we can see the similarity in the change process built around this decision. A similar decision lies around declaring the change complete (the outcomes and performance have been achieved). In both cases, the effort to make the decision work comes after the decision and is quite substantial.

I like the idea of making a good enough decision and then working hard to make it the right decision; rather than working hard to make the ‘right’ decision and then hoping hindsight is sufficient. You will notice that politicians often fret about being right and don’t like being wrong; and that the media hold them to account in a similar way. Is this a good way to run a country, let a lone an important change? Let me know what you think via twitter or add a comment to the blog.


New Year, New Behaviour

New ways of thinkingfirworks

The new year party is over and everyone turns to wonder what the new year will be like. And then you start to think about what are you going to do to make it better and different. Of course there are plenty of articles and blogs to suggest some ideas — and this is one of them! In this context a blog by Rosabeth Moss Kanter stands out with some excellent ideas about doing change.

Click here to find out what the ideas are